Frequently Asked Questions

How long will it take to receive my order?

We currently have a 12 day turn around for new orders. As for shipping, we use USPS. Flat Rate is typically taking between 3 to 6 days and Priority is between 1 to 2, and sometimes 3 days in the United States.

I received a blank keychain in my order. Was it a mistake?

No! It's part of our New Kid Guarantee. Click here to learn more about it.

Why didn't you add the charms I ordered to my keychains?

There are a few reasons we might not add the charms on before shipping:

1. When the number of charms don't match the number of keychains, we don't know which keychains should get the charms
2. When there are several different charms in a single order, we don't know who should get which charm
   

I ordered blue 3D printed charms last year, however, the blue I received this year is a little different. Why?

Colors for 3D printed items can vary due to supplier availability.

I can't find the 3D printed keychains I've bought in the past, I'm I missing them?                     

Unfortunately, we had to stop making them and they are no longer available. We hope you will consider our clear acrylic keychains.