Frequently Asked Questions
How long will it take to receive my order?
We currently have a 12 day turn around for new orders. As for shipping, we use USPS. Flat Rate is typically taking between 3 to 6 days and Priority is between 1 to 2, and sometimes 3 days in the United States.
I received a blank keychain in my order. Was it a mistake?
No! It's part of our New Kid Guarantee. Click here to learn more about it.
Why didn't you add the charms I ordered to my keychains?
There are a few reasons we might not add the charms on before shipping:
- When the number of charms don't match the number of keychains, we don't know which keychains should get the charms
- When there are several different charms in a single order, we don't know who should get which charm
I ordered blue 3D printed charms last year, however, the blue I received this year is a little different. Why?
Colors for 3D printed items can vary due to supplier availability.
I can't find the 3D printed keychains I've bought in the past, I'm I missing them?
Unfortunately, we had to stop making them and they are no longer available. We hope you will consider our clear acrylic keychains.