Frequently Asked Questions
Is it correct that charm, charm value pack, fact master (including expansion pack) orders will end 9/30/22??
Yes, we will no longer take orders for charms, charm value packs, fact masters, or fact master expansion packs after September 30, 2022. We are in the process of moving, and unfortunately, we don't know when they will be available again. Keychains, bookmarks, and milestones will still be available!
How long will it take to receive my order?
Order turn around depends on the volume of orders in the queue at any giving time. It can take any where between 4 to 12 days plus shipping. As for shipping time, we use USPS Flat Rate and Priority Mail. Flat rate is typically 2 to 5 days and Priority Mail is usually 2 to 3 days.
What countries do you ship to?
Due to international shipping issues, we can only ship to the US at this time.
Will you put the charms on the keychains I order?
If you order both keychains and charms, we do our best to put them together for you. However, there are a few reasons we might not add the charms on before shipping:
- When the number of charms don't match the number of keychains, we don't know which keychains should get the charms.
- When there are several different charms in a single order, we don't know who should get which charm.
I ordered blue 3D printed charms last year, however, the blue I received this year is a little different. Why?
Colors for 3D printed items can vary due to supplier availability.
I can't find the 3D printed keychains I've bought in the past, I'm I missing them?
Unfortunately, we had to stop making them and they are no longer available. We hope you will consider our clear acrylic keychains.